Catania is too experienced the new organizational model of ' with Social Security benefits for citizens and businesses.
In a time when there is a dangerous tendency to restrict the fields and tasks State of to dramatically reduce the problem of spending in Italy, government is called upon to support the development of the country to improve its performance, making it usable in an effective welfare state. The Public Administration
must therefore deal with the demands of the maturing of the citizen's awareness of their rights and the problems that businesses face in
markets become global.
no longer enough efficiency to individual internal structures of public administration, but should aim at a system efficiency. It is therefore imperative that you realize synergies between widespread public institutions that operate on common ground, taking care to build an organization based on the final customer (citizen or company) and that can produce complex services, which can then meet in an integrated and simultaneous needs identified or latent. The INPS has started for some time a change strategy. Also, in recent times have been initiated experiences, inspired by the organization, which move in the direction of reducing operating costs, the fight against waste, the classification of expenditure and the improvement of services. E 'in place a plan to reorganize the INPS in the national territory aimed to implement a new organizational model of production structures. The project, started in 2009, was first tested in the provinces of modest size (in Trapani in Sicily), for horas in metropolitan areas such as Palermo and Catania, and soon the rest of the country. The replication strategy of these experiences, compared with adaptations to the environment, aims to bring positive results in terms of cost reduction, efficiency and effectiveness of services. The major issues on which the public administration must confront the reality of today are, among others, the labor market (more and more fragmented), the elderly (more numerous), immigration (increasingly necessary for production reasons and demographic ) income levels in post-working life (more and more influenced by the socio-economic needs and not standardized). These new requirements suggest that it is inevitable a redesign of the social protection system. This requires each articulation of the public. Administration to acquire an operating system that has the maximum efficiency and maximum adaptability. The reorganization plan, introduced by the INPS, tries to meet these needs, launching an organization of work centered on the logic of the flow of digital information according to need that we could define "timely structured," a system in which activities
should be focused on the essentials and maximizing value for time. With this system of service delivery, the Institute will present the appointment with new tasks and its institutional partners provide an operational platform that can
ensure the development of new opportunities for citizens and businesses .
The profound change in the new organization aims to speed the delivery of services, attention to activities that create strategic value for the user to create a network of relationships and communications with the public and private companies in the Province , adoption of procedures that transform the data into the information system in information and knowledge for use in social security processes, so that benefits can be paid more quickly. The need to further improve the performance of services and to respond to the needs of users are also seeing the INPS Catania experience the new organizational model. The design of this new organizational form considers the creation of strategic synergies with other public service providers in addition to those Social Security Institute (this could lead to the presence on the territory of "Points INPS). In this context we want to achieve levels of quality and speed delivery of services which meets the needs of users. Many problems have already been addressed in part through improved technological conditions, which allowed users to provide various communication channels (internet, call center). A tool integrated with internal networks, the Administration has encouraged greater transparency in administration and better communication between institution and community. The proposal also INPS Catania moves in the direction of achieving, through the experimentation of the new organizational model, greater efficiency and effectiveness in the production services throughout the province, creating a custom report and neighborhood complete with users, along with a timely disbursement of benefits. Element for the implementation of the project described is training towards the development, integration and dissemination of knowledge and, therefore, to the professional development of operators. Therefore, training interventions will be promoted at various levels for greater functionality of services. But what's new in accessibility to the Social Security offices in the city of Catania "short people, Unions, Associations, Professional Brokers, could be aimed INPS only at the headquarters of Liberty Avenue, where it is allocated to the Inter-Agency Service Area - says Director of Provincial Headquarters Dr. Busciglio - finally abandoning the chopping uncomfortable and sometimes dispersed in several complexes of the service users Catania . This is also due to a further extension from January 1 next year, the range of products that you may submit through electronic channels, such as the renewed INPS website, which will surely lead to a decrease of user presence in our offices, which will then only to receive information and advice. Only the Area Office and the Medical-Legal, will be located at a new complex next acquisition, while still located at Viale XX Settembre all back office activities (Area Flows) "
" adds the director-also-with the new organizational model will be able to provide the benefits in "Real Time" where the insurance account, the individual or company, is already updated in the computerized archives "" The expansion of the information bases - Busciglio-ends resulting from a new technology platform together with the new organizational model we have will allow us a greater ability detection of phenomena elusive and evasive, and the structural reduction of litigation including through the strengthening of the function deflationary administrative appeals. " Concern by the Secretary of Public Federation CGIL Catania Gaetano Agliozzo about the imminent deployment of the new offices of INPS Catania "the centralization of all the door in only seat of Liberty Avenue-state-union could lead to a flood of users with access to the inconvenience for those offices and for those who live in the area. "
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